Transfers FAQ’s

Transfers FAQ’s

Don’t find your answer here? just send us a message for any query.

How do I know if my tickets are transferable?

Most tickets are transferable through platforms like Ticketmaster, LiveNation, Flashseats, AXS, and more. To check, simply open your ticket in your account and look for a “transfer” or “send to a friend” option. If you don’t see one, no worries! In many cases, we can still accept E-tickets and Mobile QR tickets via screenshots. Just reach out to our chat reps, and we’ll help you figure it out!

What does it mean if my transfer says it's pending?

If your transfer is marked as pending, it simply means we haven’t yet accepted your tickets into our account. No worries, though! We’ll accept them as soon as we can.

What should I do if my tickets do not have a transfer option?

If your tickets are electronic, you may still be able to email us the PDF or a screenshot of the Mobile QR code. Our chat representatives will assist you in figuring out the next steps!

I transferred my tickets, but Sparxtix hasn't received them. What should I do?

First, double-check that the email and name were entered correctly. If they are correct, try completing the transfer through a computer, as mobile transfers can sometimes encounter errors.

I only have hard copy tickets. Is there anything I can do?

Absolutely! We purchase hard copy tickets and wristbands a few days before the event date to allow for shipping time. Just reach out to our chat reps, and they’ll let you know if we are still buying for your event date!