Last Updated 1/24/2025

INTRODUCTION.

Welcome to the Privacy Policy of Sparxtix Inc. This Privacy Policy governs the collection, use, and protection of personal information when you interact with our services. At Sparxtix, we are committed to ensuring the privacy and security of your personal information.

This Privacy Policy applies to all users of Sparxtix website (https://spartix.com /) collectively referred to as “our website” or “the site.” It covers the information we collect, how we collect it, why we collect it, and how we use and protect that information. This Privacy Policy also outlines your rights as a user and how you can exercise those rights. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of your information. By accessing or using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.

By providing us with your personal information, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with your personal information or use our services.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided in the “Contact Us” section below. Our Privacy Policy should be read in conjunction with our Terms and Conditions, which can be found on our website.

INFORMATION WE COLLECT.

We collect various types of personal information to provide and improve our services. The personal information we may collect includes:

• Name: We collect your name when you subscribe to our Facebook page or use our services.
• Email: We collect your email address when you subscribe to our Facebook page or use our services.
• Credit Card: We collect credit card information through secure third-party providers when you make a purchase or sell tickets to us.
• Identification (sometimes): In certain circumstances, we may collect identification information, such as government-issued identification documents, as required by applicable laws or regulations.
• Social Media Accounts: We collect information from your social media accounts when you interact with our services.
• Phone Number: We collect your phone number when you provide it to us for order support or communication purposes.
• Billing Address: We collect your billing address for order processing and fraud protection.

In addition to personal information, we may also collect non-personal information, which does not directly identify you as an individual. This may include:

• IP Geolocation: We collect your IP geolocation to enhance your user experience and for fraud protection.
• Device Information: We collect information about your device, including device type, operating system, browser, and device ID, to provide personalized services and improve our website’s functionality.
• Time Zone: We collect your time zone to tailor our services to your location.
• Aggregated Data: We may collect and analyze aggregated data, which is information that has been combined with that of other users and does not personally identify you.
• Usage Information: We collect information about your interactions with our services, such as the pages you visit, the links you click, and the features you use. This information is collected in an anonymized and aggregated form.

HOW WE COLLECT INFORMATION.

We collect information directly from you when you interact with our services. This includes:

• Name and Email: We collect your name and email address when you subscribe to our Facebook page or use our services.
• Credit Card and Other Information: We collect credit card and other relevant information through secure third-party providers when you make a purchase or sell tickets to us.

We employ various technologies to automatically collect information about your interactions with our services. These technologies may include:

• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your user experience, analyze trends, administer the website, track users’ movements around the site, and gather demographic information. You can manage cookies through your browser settings or by opting out of certain tracking technologies. However, please note that disabling cookies may impact the functionality of our website.
• Device Information: We collect information about your device, including device type, operating system, browser, and device ID, to provide personalized services and improve our website’s functionality.
• Log Files: Our servers automatically record certain information, such as your IP address, browser type, referring/exit pages, and timestamps. This information helps us analyze trends, administer the site, and track users’ movements around the site.
• Pixel Tags: We may use pixel tags (also known as web beacons or clear GIFs) to track user interactions with our website, improve advertising effectiveness, and gather aggregate usage data.

Third-Party Sources: We may receive information about you from third-party sources to supplement the information we collect directly from you. This may include social media platforms and data providers, subject to their respective privacy policies.

We strive to employ reasonable and appropriate security measures to protect the confidentiality and integrity of the information collected through various collection methods. Nonetheless, please be aware that no security measure can guarantee absolute security.

PURPOSE OF INFORMATION COLLECTION.

We collect your information for the following purposes:

• Ticket Purchases and Sales: We collect and process your personal information to facilitate ticket purchases and sales. This includes processing your orders, providing customer support, communicating with you regarding your transactions, and ensuring the smooth operation of our ticket buying and selling services.
• Advertising and Marketing: We may use your information to deliver personalized advertisements and promotional materials based on your interests and preferences. This includes tailoring our marketing communications, offering relevant products and services, and improving the effectiveness of our advertising campaigns.
• Fraud Prevention and Security: We collect certain information to prevent fraudulent activities and enhance the security of our users. This includes using your personal information to verify transactions, detect and prevent unauthorized access or use of our services, and safeguard the integrity of our platform.
• Improving User Experience: We collect and analyze information to understand how users interact with our services and to improve their experience. This includes using aggregated and anonymized data to analyze user trends, conduct research, and enhance the functionality and usability of our website and services.
• Legal Compliance: We may process your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to legal inquiries, enforcing our rights, protecting the rights, safety, and property of Sparxtix, and complying with legal obligations.
• Communication and Support: We may use your information to communicate with you, respond to your inquiries, provide customer support, and deliver important service-related messages. This includes sending transactional emails, notifications, and updates about your orders or account.
• Business Operations: We may process your information for internal business purposes, such as data analysis, quality control, auditing, and improving our overall operations. This helps us assess the performance of our services, develop new features, and make informed business decisions.

We strive to collect and process only the necessary information for the above purposes. We will not use your personal information for any other purposes without obtaining your explicit consent, unless otherwise required or permitted by law.

STORAGE AND SECURITY OF INFORMATION.

Secure Storage: We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. Your information is stored on secure servers hosted by our trusted third-party providers, who adhere to industry-standard security practices.

Access Control: Access to your personal information is limited to authorized personnel who have a legitimate need to access it for the purposes described in this Privacy Policy. We maintain strict access controls and require our team members to use two-factor authentication to prevent unauthorized access.

Data Encryption: We employ encryption techniques to protect your personal information during transmission and storage. This includes using secure socket layer technology (SSL) to encrypt data sent between your browser and our website.

Data Integrity: We strive to ensure the accuracy and integrity of the personal information we collect. We take reasonable steps to keep your information up to date, and we encourage you to promptly notify us of any changes or inaccuracies in your personal information.

Security Breach: In the event of a data breach that may compromise the security of your personal information, we will take immediate steps to investigate, mitigate, and notify you in accordance with applicable laws. We have procedures in place to handle such incidents and will provide you with any necessary information and assistance.

Third-Party Providers: We may rely on trusted third-party providers to process your personal information on our behalf. These providers are carefully selected and bound by contractual obligations to maintain the security and confidentiality of your information.

While we strive to protect your personal information, please be aware that no method of transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. Please take appropriate measures to protect your personal information, such as keeping your account credentials confidential and promptly notifying us of any suspected unauthorized access.

SHARING INFORMATION.

Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing our services. These service providers have access to your information only to the extent necessary to perform specific tasks on our behalf and are obligated to protect the confidentiality and security of your information.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or governmental request. This may include responding to subpoenas, court orders, or other legal proceedings, or to establish or exercise our legal rights or defend against legal claims.

Protection of Rights and Safety: We may disclose your personal information to protect the rights, safety, or property of Sparxtix our users, or others. This includes enforcing our agreements, policies, and terms of service, as well as preventing or investigating potential fraud, security breaches, or other prohibited activities.

Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for various purposes. This data may be used for statistical analysis, research, marketing, or other lawful purposes.

Your Consent: We will obtain your consent before sharing your personal information with third parties in a manner not described in this Privacy Policy.

Data Sharing with Social Media Platforms: When you interact with our services through social media platforms, such as Facebook or Twitter, we may share certain information with those platforms in accordance with your privacy settings on those platforms. This may include sharing information to facilitate social media features or to display targeted advertising based on your interests.

We strive to ensure that any sharing of your personal information with third parties is in compliance with applicable data protection laws. We require these third parties to use your information only for the purposes specified in our agreements and to employ adequate security measures to protect your information.

SELLING USER DATA.

We want to assure you that we never sell your personal information to any third party for any purpose.

At Sparxtix, we are committed to protecting your privacy and maintaining the confidentiality of your information. We understand the importance of safeguarding your personal data and maintaining your trust. Therefore, we do not engage in the practice of selling user data.

We only use your personal information as described in this Privacy Policy and for the purposes outlined herein. Your data is used to facilitate ticket purchases and sales, provide customer support, improve our services, prevent fraud, and comply with legal obligations.

USER RIGHTS TO STOP INFORMATION COLLECTION.

Right to Access and Control: You have the right to access, correct, update, or delete your personal information held by Sparxtix. Please note that certain personal information, such as credit card details, may need to be retained for a specific period to ensure seamless payment transactions and comply with legal obligations. In particular, we are required to retain credit card information for a period of 60 days after the event date. This retention period is necessary to address potential payment-related issues, such as chargebacks or refunds, that may arise after an event. Rest assured that we will handle your credit card information securely and in accordance with applicable data protection laws.

If you would like to exercise any of these rights or if you have any questions regarding the personal information we hold about you, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Withdrawal of Consent: If you have previously provided your consent for the collection, use, or disclosure of your personal information, you have the right to withdraw your consent at any time. To withdraw your consent or to opt-out of certain data processing activities, please contact us using the information provided in the “Contact Us” section below. Please note that withdrawing your consent may affect your ability to access certain features or services.

Restriction of Processing: You have the right to request the restriction of processing of your personal information in certain circumstances. This means we will temporarily suspend the processing of your personal information, such as when you contest the accuracy of the data or when you believe the processing is unlawful.

Objection to Processing: You have the right to object to the processing of your personal information in certain situations, including when the processing is based on our legitimate interests. We will assess your objection and, if justified, stop processing your personal information unless we have compelling legitimate grounds to continue processing or if it is required for legal reasons.

Right to Data Portability: You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller where technically feasible.

Please note that there may be limitations to these rights under applicable laws. We will make reasonable efforts to verify your identity before responding to your requests.

CHANGES TO OUR INFORMATION HANDLING.

Sparxtix reserves the right to update, modify, or revise this Privacy Policy from time to time. We will post the revised Privacy Policy on our website and update the “Last Updated” date at the top of this page to reflect the date of the changes.

We encourage you to review this Privacy Policy periodically for any updates. By continuing to use our services after the revised Privacy Policy has been posted, you acknowledge and agree to the updated terms.

We may also notify you of material changes to this Privacy Policy through email or other communication channels. It is important that you keep your contact information up to date to ensure that you receive such notifications.

Any changes to this Privacy Policy will be effective immediately upon posting, unless otherwise stated. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

If you disagree with any changes to this Privacy Policy, you should discontinue your use of our services and contact us to deactivate your account, if applicable.

COOKIES AND TRACKING TECHNOLOGIES.

Use of Cookies: We use cookies and similar tracking technologies to enhance your user experience and provide personalized services on our website. A cookie is a small text file that is placed on your device when you visit our site. It helps us remember your preferences, improve website functionality, and analyze how you interact with our services.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the operation of our website. They enable basic functions such as page navigation, access to secure areas, and form submission. Without these cookies, certain features of our website may not function properly.
• Functional Cookies: These cookies allow us to remember your preferences and choices, such as your language preferences or the region you are in. They enhance your user experience by personalizing the content and providing you with relevant features.
• Analytics/Performance Cookies: These cookies help us analyze how users interact with our website, monitor its performance, and improve its functionality. They collect information such as the number of visitors, the pages visited, and the sources of traffic. This data is aggregated and anonymized, and it helps us understand user behavior and make informed business decisions.
• Ad Analytics Cookies: These cookies enable us to track the performance of our advertising campaigns and collect data on ad impressions, clicks, and conversions. They help us measure the effectiveness of our ads and optimize our advertising strategies.
• Ad Tracking Cookies: These cookies allow us to deliver targeted advertisements based on your interests and online activities. They help us serve relevant ads to you and measure the effectiveness of our advertising campaigns.

Third-Party Cookies: We may also allow third-party service providers to place cookies on your device through our website. These cookies are subject to the respective privacy policies of these providers. They may collect information about your online activities across different websites and services, and they are used for advertising, analytics, and other purposes as described in their privacy policies.

Your Cookie Choices: You have the option to manage and control cookies through your browser settings. You can choose to accept or reject cookies, delete existing cookies, or set your browser to prompt you before accepting a cookie. Please note that disabling or rejecting cookies may affect the functionality and performance of our website.

Consent to Cookies: By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this Privacy Policy. We will request your consent for the use of non-essential cookies when required by applicable laws.

Do Not Track Signals: At this time, our website does not respond to “Do Not Track” signals from your browser.

THIRD-PARTY LINKS.

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Sparxtix. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of any third-party websites or services.

We provide these links for your convenience and reference. However, when you access these third-party links, you will be subject to their respective privacy policies and practices. We encourage you to review the privacy policies of these third parties to understand how they collect, use, and disclose your information.

Sparxtix does not endorse or make any representations about third-party websites or services. We are not liable for any damages or losses incurred as a result of your interactions with such third parties or their websites.

Please be aware that when you leave our website and access a third-party link, you do so at your own risk. We recommend that you exercise caution and read the privacy policies of any websites you visit.

DATA RETENTION.

Sparxtix retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The criteria we use to determine the appropriate retention period for different categories of personal information include the nature of the information, the purposes for which it was collected, legal requirements, and business needs.

When your personal information is no longer needed, we will securely delete or anonymize it to prevent unauthorized access, use, or disclosure. Please note that even after we have deleted your personal information, it may still be retained in backup copies or logs for a limited period of time as required by applicable laws or for legitimate business purposes.

If you have any questions about our data retention practices or if you would like to request the deletion of your personal information, please contact us using the information provided in the “Contact Us” section below.

INTERNATIONAL DATA TRANSFERS.

Sparxtix operates in the United States and may transfer your personal information to other countries for the purposes described in this Privacy Policy. These countries may have different data protection laws than the country in which you reside.

When we transfer your personal information to other countries, we take appropriate safeguards to ensure that your information is protected in accordance with applicable data protection laws. This may include implementing standard contractual clauses approved by the European Commission, obtaining your explicit consent, or ensuring that the recipient country has adequate data protection laws.

By providing us with your personal information and using our services, you consent to the transfer of your information to countries outside of your country of residence. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

GENERAL DATA PROTECTION REGULATION COMPLIANCE.

Sparxtix is committed to ensuring compliance with the General Data Protection Regulation (GDPR) for individuals located in the European Union (EU). The GDPR provides certain rights and protections for individuals in relation to their personal data.

Legal Basis for Processing: We process your personal information based on one or more lawful bases as outlined in the GDPR. These include the necessity of processing for the performance of a contract, compliance with a legal obligation, protection of vital interests, consent, performance of a task carried out in the public interest or in the exercise of official authority, and legitimate interests pursued by Sparxtix or a third party.

As a data subject under the GDPR, you have certain rights regarding your personal information. These include:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information in certain situations, such as when you contest the accuracy of the data or when the processing is unlawful.
• Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.
• Right to Object: You have the right to object to the processing of your personal information in certain situations, including when the processing is based on legitimate interests.

To exercise your rights under the GDPR or if you have any questions or concerns about how we handle your personal information, please contact us using the information provided in the “Contact Us” section below.

CONTACT US.

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you need to contact us for any reason related to your personal information, please reach out to us using the following contact details:

Email: help@sparxtix.com

We strive to respond to all inquiries and requests in a timely and appropriate manner. When contacting us, please provide sufficient details to help us understand and address your query or concern.

If you are located in the European Union (EU) and have concerns about the processing of your personal information under the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with the relevant data protection authority in your country of residence.

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. If you have any concerns or questions about how we handle your personal information, please contact us using the information provided above.