General FAQ’s

General FAQ’s

Don’t find your answer here? just send us a message for any query.

What happens if I sell tickets to an event that is later rescheduled?

It happens! As long as your tickets are still valid for the new date (even if the date is TBD), the sale remains unchanged. In some cases, new tickets may be issued to you, particularly if there is a venue change. If that happens, just reach out to us and send the new tickets. If you have any concerns about your tickets, feel free to message us! We’re here to help you sort it out.

What should I do if I accidentally sent invalid tickets?

If you accidentally sent invalid tickets, please let us know as soon as possible! We’ll guide you through the process of issuing a refund so that no fees are incurred.

What is the best way to contact Sparxtix?

The best way to contact us is through our Facebook page or by using the “Message Us” button in the top right corner. Our chat reps are available daily from 11am EST to 9pm EST and are ready to assist you!